Not a single surprise here.
My issue as submitted on the form:
The cable that runs from the street to my house is sagging too low. It drags the top of my
camper in the driveway now. Can you send someone to tighten it?
The helpful resolution:
Thank you for contacting Time Warner Cable Email Support.
I understand you would like to tighten the cable.
I will guide you to the right support in order to get this issue resolved.
Is that Cable that is lying inside or outside your premises?
Also let me know the pin setup on your account or your last 4 SSN. This will help me to authenticate
Of course the answer to the support question is contained in my original comment. Support then clouds the issue by using the word "premises." Does "premises" mean my house or my entire property? Also, I didn't want to tighten the cable myself. They need to do it.
No matter, I just called on the telephone. It was better. I'll wait to see if a truck comes by. The same thing happened with the electric line last year. I e-mailed the electric company, and a truck came by that afternoon.
I thought about pranking the e-mail support with some *crazy-ass* answer about the location of the cable, but my creativity is down for the day. :p